Enlaza Conmigo

We care about you and your business

For companies and small businesses

We are committed to enhancing success and growth, while also improving client outcomes by reducing turnover and absenteeism, and enhancing satisfaction and loyalty. We are here to help you succeed.

For individuals and families

We are committed to enhancing support to our community, through the solutions we offer to our clients and partners.

Frequently Asked Questions

Can't find the answer you are looking for? Reach out to our customer support team.

ENLAZA MEDICAL ASSISTANCE SERVICES

DEBIT CARD

BROXEL DEBIT CARD MX

BROXEL PAY USA DEBIT CARD

BUSINESS SOLUTIONS

ONLINE EDUCATION

REFUND PROCESS

COMMUNITY SERVICES FOR MEXICANS IN THE USA

We care about you and your business

For companies and small businesses

For individuals and families

Frequently Asked Questions

Can't find the answer you are looking for? Reach out to our customer support team.

How do we support the Latino Community living in the USA?

What do I need to obtain the Enlaza services?

When can I start using the service I have obtained?

ENLAZA MEDICAL ASSISTANCE SERVICES

How does real-time remote medical consultation work?

How does the pharmacy discount card work in the USA?

In the event of a member's death in the USA, how does the funeral or repatriation service to all of Latin America work?

What do the funeral and repatriation services of the USA Package membership include?

I want to protect my relatives in Mexico, what kind of relationship must they have with me?

What is the validity of the medical assistance membership for the USA and Mexico?

Can I pay in cash?

Are there discounts on annual payments?

How do I request a laboratory test check-up in Mexico?

What services have a waiting period to obtain the benefit?

How can my family member in Mexico use the services?

How can I cancel my membership?

What if I forget my membership number when requesting medical assistance?

Are there any extra or additional payments in the medical membership for the USA or Mexico?

DEBIT CARD

BROXEL DEBIT CARD MX

How can I withdraw cash from my card?

How do I add a card to the App?

What are the fees for cash withdrawals?

Is the Broxel card a debit or credit card?

Are there any fees for the payment and use of services on the Broxel Card?

BROXEL PAY USA DEBIT CARD

What do I get when I open an account in the United States?

I don't see my contacts (Mexico or USA) to send money, what can I do?

Can I trust my money with Broxel?

How does Broxel protect my data?

I want to send money to Mexico, what should I do?

I want to send money to a bank account in the United States, what should I do?

I want to send money to another of my Broxel cards, how can I do it?

Can I have my account in the USA if I am a foreigner?

BUSINESS SOLUTIONS

What advantages does the payroll solution through the Broxel Pay debit card offer?

How does the enrollment process work?

What if I am comfortable with my current payroll software?

How can I ensure that my employees take advantage of this service?

Can employees still receive physical pay stubs?

How does the Enlaza payroll solution help reduce errors associated with hand-delivered checks?

How can this solution benefit our organization in terms of worker retention and attraction?

When are funds available with the Enlaza direct payroll payment solution?

ONLINE EDUCATION

What is Vinco?

How do I create a Vinco account?

What are the schedules for the Vinco educational programs?

What is the format of the different programs? Are they online or in-person?

What are the requirements to start a program?

Do I receive a certificate upon completing my studies?

What type of programs does Vinco offer?

How long do the different educational programs last?

What is Universidad UniverMilenium?

What types of programs does UniverMilenium offer?

Are the prices offered by UniverMilenium final?

How long do the different educational programs last?

What is the format of the different programs? Are they online or in-person?

What are the requirements to start a program?

What are the schedules for the UniverMilenium educational programs?

REFUND PROCESS

How can I request a refund for my family membership?

Are services like VINCO Education, UniverMilenium Education, and the Broxel Debit Card eligible for refunds?

What should I do if I have an issue with services like VINCO Education or the Broxel Debit Card?

How long does it take to process a refund for a family membership?

What are the limitations of the refund policy for family memberships?

Can I request a refund after renewing my family membership?

What happens if I do not meet the requirements for a refund?

How are changes to the terms and conditions communicated?

Who should I contact for more information about the refund process or other services?

COMMUNITY SERVICES FOR MEXICANS IN THE USA

How do community procedures work?

How do I process my passport or consular registration?