Frequently Asked Questions

We are a company committed to diversity and inclusion of the Latino and Hispanic community in the United States. We provide solutions and alternatives through medical assistance, financial inclusion, and online education to help our fellow paisano to improve their quality of life and boost their continuous improvement.

All our services are 100% online. With just a computer or cellphone, internet connection, and a phone line, you can access our services from anywhere. Enjoy the convenience of online medical consultations, studying from home, receiving direct deposits to your Broxel Pay card, and sending money to your family in Mexico instantly and fee-free.

All services are activated 24 hours after payment is received, and users will receive their Enlaza membership number attached to the ‘Welcome’ document.

Enlaza Medical Assistance Services

Contact Enlaza's customer service center, the assistant will verify that your membership is
active with your full name and membership number, and will schedule the nearest available
appointment for you. A certified doctor will contact you via video call or chat. We provide
continuous and close follow-up to our service and your satisfaction.
SERVICE HOURS:

General Medicine 24 hours a day, 365 days a year.
Nutrition and Psychology Monday to Friday from 9:00 AM to 5:00 PM.

Upon acquiring your family membership, you receive your activated digital card which enables you to get up to an 80% discount by simply presenting it before purchasing any medication. Prescription medications must be prescribed by a certified doctor during the medical consultation. Some of the pharmacies in our network include Target, Walgreens, CVS, Wal-Mart, Costco, Right-Aid, among others, prioritizing your convenience and peace of mind.

Contact Enlaza’s customer service center, report the sensitive passing of your relative, your relationship with the deceased, and choose between cremation or repatriation services. It’s important to know if the person had official identification; if not, support and advice will be provided to obtain it. The name on the membership must match the official document presented. There is a waiting period of 3 continuous months to validate the service.
Our funeral service is designed to provide support and peace of mind in difficult times, ensuring comprehensive accompaniment to families in their moments of loss. We offer the following services in case of death:

Body collection
Cosmetic preparation of the body
Embalming
Standard metal or wooden coffin
Standard viewing room or home viewing equipment
Telephone advice for managing procedures
Age for hiring
For any medical assistance contracting in the USA or Mexico, the hiring age ranges from 18 to
75 years old.

If you are the holder, it must include your partner and all your children under 25 years old, or you can purchase the membership and assign your loved one (parent, sibling, or anyone you choose) as the holder to enjoy all the benefits.

The contract is annual with a monthly charge, the monthly validity is 30 calendar days, or you can make a single annual payment to get a 15% discount and keep your loved ones protected all year round. You can cancel anytime you decide.

At the moment, we do not accept cash payments. All purchases can be made directly on our website using the “Broxel Pay Card” and enjoy more benefits or any other card.

Yes, always supporting your economy and protecting your wallet, medical assistances have a 15% discount if you make your annual payment. Take advantage of it!

Contact the Enlaza phone line, you will be provided with a network of laboratories in agreement nationwide for conducting your studies, and you can choose the most convenient and closest to you.


VARIABLE LIMITS:

One study per year of up to $800 to choose from:
Blood chemistry of 6+EGO+RH+BH.
Mammography or Pap smear (in women).
Prostate antigen (in men).
SERVICE HOURS:
Monday to Friday from 9:00 AM to 6:00 PM for telephone assistance.
The scheduling of services will depend on the hours established by the provider.

Read carefully and thoroughly the attached document of terms and conditions in the Welcome document of use of any of your medical assistance memberships. If you have any doubts about it, do not hesitate to contact us.

Simple and straightforward, by acquiring the Enlaza medical assistance membership, distance is no longer an impediment to taking care of them. You will receive the Welcome document with your membership number via email. The membership becomes active 24hrs after receiving your payment, and they can use all the benefits.

You can cancel any of our services at any time without feeling pressure or obligation. We are always here to support you, our priority is your peace of mind.

The Enlaza service center assistant will ask for other information such as your date of birth, telephone number, email, to verify your identity and its validity.

You do not have to pay any deductible, co-insurance, or extra charge for your children. Check the attached document of terms and conditions in the Welcome document of use of any of your medical assistance memberships.

Debit Card

Broxel MX Debit Card

Go to any ATM, insert the card, and enter your PIN. If you do not remember your PIN, you can
create or change it from the App by following these steps:

Enter your App
In the carousel or in the “Accounts” section, locate your card and press “Detail”
Enter “Change PIN”
Enter your new 4-digit PIN and press the save button.
Now, you can use your new PIN at the ATM.

How do I add a card in the App?
Follow these steps:
Log in to the App
Enter “Accounts”
Go to “Do you already have a physical card? Add it here”
Complete your card information
Ready! You will see it in your list of cards.

Broxel does not determine the ATM fees; the commissions depend on each ATM and vary from $12 to $40 MXN.
You can also check the ATM fees published by CONDUSEF

It is a debit card, only the money you deposit into your card will be available for use.

Yes, a fixed additional commission is charged for each service, which can be consulted in the App or here.

Broxel Pay USA Debit Card

You get a Mastercard debit card, meaning only the money you deposit into your card will be available for use. This card can be used for online or physical payments, as well as for sending remittances to Mexico.

You must give permissions for the App to access your contacts.


If you did not give authorization the first time the App requested access to your contacts, you have to allow access within your phone’s security settings.

Of course! Broxel is a company that protects all your information with continuously reviewed internal processes.

At Broxel, protecting your personal and financial data is essential. For data protection purposes, visit their Privacy Policy and Terms of Use at: broxel.com/us/legal

It’s very easy, follow these steps:
Log into the Broxel App with your username and password
Go to the “Send money” section then “To Mexico”
Select one of your contacts (you must give permissions to access your phone contacts).
Complete the data and amount.
Ready! Your contact in Mexico will receive the money.
It’s important that your contact in Mexico has a Broxel account, if not, they will receive an invitation to register, and once their registration is complete and their account is active, they will be able to receive the money you sent.

It’s very easy, follow these steps:
Log into the Broxel App with your username and password
Go to the “Send money” section then “By bank”

Add the 9-digit routing number, you only do this step once and it takes about 5 minutes to become active, you must enter the account number, alias, beneficiary’s name, and account type.
Once the route is active, select it, complete the data and amount.
Ready! Thus, you can send money to any bank account in the United States.
Keep in mind that transfers to other banks before 2:00 PM MST will be processed the same day, after that time, they will go to the next day.

It’s very easy, follow these steps:
Log into the Broxel App with your username and password
Go to the “Send money” section then “Broxel Cards” and to “My cards”
Select the card to which you want to send the money
Complete the concept and amount
Ready! Now you can see that your money has been sent to the selected card.

To send money anywhere in the United States you have two options
To other Broxel cards: $0.95 USD
To any other Bank: $1.99 USD

For your security, you have a daily limit amount of $2,500.00 USD

At the moment, you can only acquire an account in the USA if you have Mexican or American nationality.

Yes, a fixed additional commission is charged for each service, which can be consulted in the App or here.

BUSINESS SOLUTIONS

It offers numerous benefits to the employer, cost savings by eliminating hand-delivered or lost checks, simplified payroll payment processes, fast direct deposits within 18 to 48 hours, FDIC insurance, instant remittance shipments to Mexico, only minimal personal information is required, bilingual support, higher employee retention, lower turnover, and much more.

Enrollment is completely free, it can be done online or in person with the assistance of our dedicated team at your workplace. All that is needed is a Mexican official ID or a U.S. driver’s license, a valid U.S. address, email, and your phone number.

Our team of accountants can guide you through options to continue paying your employees via direct deposit without changing your payroll software. And the best part? Our service is free of charge.

Our prepaid card only requires minimal information, addressing concerns about privacy and security. By receiving direct deposit, they no longer pay commissions for cashing their checks,
increasing their purchasing power, aiding savings, better managing their finances, and sending
remittances to their loved ones in Mexico.

Pay stubs can be automated to be sent by email, and text message (SMS) notifications can be enabled for easy access. We can help employees learn how to view their pay stubs.

It reduces errors such as lost checks, double payments, check cancellations, missed paydays, and increases efficiency in tax payment filings.

Offering a simplified payroll solution increases loyalty among employees and attracts new talent to your organization. It provides convenience, security, and financial empowerment to your workforce, resulting in lasting benefits for both parties.

The funds deposited on your card are available the same day.

ONLINE EDUCATION

Vinco is a platform that connects companies workforce with the best online education programs so that employees have the opportunity to complete their studies. Vinco helps companies offer educational benefits on a large scale.

Go to enlazaconmigo.com
Click on the “Vinco” button
Click on “Create your account”
Search for Enlaza and select your relationship with it
Enter your name, phone number, and Broxel card number (if you do not have a Broxel card number, you can request one at the following link: https://enlazaconmigo.com/2-financiero/)
Enter your email and a password

Vinco offers a wide variety of programs that adapt to each individual’s pace and learning style. This includes self-directed programs or those with a fixed schedule. They offer programs with flexible schedules and completely online so that any working adult can attend them. For more information about these programs and their schedules, contact your Personal Coach on the Vinco page.

All their programs are online. The programs selected for the Vinco network are specifically chosen based on their quality and flexibility, suitable for anyone interested in combining their work and personal development.

The requirements to start studying vary depending on the educational program you choose. For courses and certifications, only your personal data and proof of payment are needed. For school programs such as high school, undergraduate or graduate degrees, other documents are required. Vinco has a Personal Coach, who is there to facilitate every step of the process. They will assist you in the enrollment process and tell you the exact requirements of the program you chose.

All of Vinco’s educational partners award a certificate upon completing their programs. Additionally, all school programs at Vinco have official validity from Mexico’s SEP and some programs are valid in the U.S.

Their educational offering consists of a variety of programs: from high school, professional careers, technical careers, languages, courses and certifications, technology bootcamps, specialties, and master’s degrees. We help you find the ideal program for you!

The duration of school programs varies by type of program. They typically follow quadrimesters, although they also vary according to the institution. For courses and certifications, they have some with a duration of 5-10 hours while others may last between 1-5 months to complete. Finally, for languages, times are flexible and the duration depends entirely on your pace and progress in the program.

They offer online Technical Diplomas with a duration of 6 months and monthly technical courses to train more competitive professionals and technicians who promote their work success.

Their educational offering consists of the following online Technical Diplomas:

  • Business Administration and Development (Download Study Plan)
  • Marketing and Commercial Management – Multimedia Advertising (Download Study Plan)
  • Diagnostic Pedagogy in Basic Education (Download Study Plan)
  • Financial Strategy and Investments (Download Study Plan)
  • Nutrition and Sport in adolescents and adults (Download Study Plan)

All prices are preferential, and with Enlaza, we offer you 2 payment methods:

Monthly Partial Payment $275 per month for 5 months (Total of $1,350)
Cash Discount $1,200 for the 5 months


How long do the different educational programs last?


The duration of the programs is as follows:

Business Administration and Development – 6 months, with a total of 150 hours
Marketing and Commercial Management – Multimedia Advertising – 6 months, with a total of 150 hours
Diagnostic Pedagogy in Basic Education – 6 months, with a total of 160 hours
Financial Strategy and Investments – 6 months, with a total of 150 hours
Nutrition and Sport in adolescents and adults – 6 months, with a total of 150 hours

All their programs are online. The programs selected from UniverMilenium are specifically chosen based on their quality and flexibility, suitable for anyone interested in combining their work and personal development.

UniverMilenium has qualified personnel, who are there to facilitate every step of the process. They will assist you in the enrollment process and tell you the exact requirements of the program you chose.

UniverMilenium offers programs with flexible schedules and completely online so that any working adult can attend them. For more information about these programs and their schedules, contact their qualified personnel on the UniverMilenium page.

Yes! For each guest who opens a Broxel account in the United States and spends at least $100 USD with their card within the first 45 days after registering, you will receive $300 MXN and your guest will get $15 USD. (see the details of the referral program)

Community Services for
Mexicans in the USA

We provide easy access to official websites where you can complete the necessary procedures for obtaining certain documents. You can visit these websites to obtain your CURP (Unique Population Registry Code), which is free of charge. Additionally, you can make the required payment on the official website to obtain your Birth Certificate. Our aim is to simplify the process for you by providing direct links to the official pages, ensuring a smooth experience in acquiring these important documents.

Verify the documentation you need to process any procedure, passport, or consular registration. Locate the nearest Mexican Consulate in the USA or schedule an appointment directly by phone: 1-877-639-4835

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