Call Enlaza Customer Service Center; the representative verifies if your membership is active. With your full name and membership number, they will schedule the nearest available appointment. The certified doctor will contact you via video or phone, as you prefer. We provide continuous and close follow-up on our services to ensure your satisfaction.

When acquiring the family membership, you receive your activated digital card, with which you can obtain up to an 80% discount just by showing it when purchasing any medication, with or without a prescription. Some of the pharmacies in our network are Target, Walgreens, CVS, Wal-Mart, Costco, Rite-Aid, among others, prioritizing their proximity for your convenience and peace of mind.

Please contact the Enlaza customer service center and inform them about the unfortunate passing of your family member. Kindly provide details regarding your relationship with the deceased and indicate whether you prefer a cremation or repatriation service. It is important to know if the person has an official ID. If they do not possess one, we will offer assistance and guidance in obtaining it. It is imperative that the name on the membership matches the name on the official document presented.

To contract any medical assistance in the USA or Mexico, you must be 18 to 75 years old.

If you are the title holder, it must be your partner and all your children under 25 years old or purchase the membership and assign your loved one as a title holder (father, mother, sibling, or whomever you decide) to enjoy all the benefits.

The contract is annual with a monthly charge. The monthly validity lasts for 30 calendar days. Alternatively, you have the option to make a single annual payment and receive a 15% discount, ensuring protection for your loved ones throughout the entire year. Cancellation can be initiated at any time of your choosing.

Currently, we do not accept cash payments. However, we are actively working on integrating cash payment options in the near future for your convenience. For now, all purchases can be made directly on our website, and you can choose to charge them to your “Broxel Pay Card” or any other credit/debit card.

Yes, we always strive to support your financial well-being and ensure that your expenses are manageable. By opting for the annual payment, you can enjoy a 15% discount on medical assistance. We encourage you to take advantage of this opportunity and save on your healthcare expenses.

Request an appointment at the Enlaza customer service center, they locate the laboratory closest to your home. Indicate the laboratory test you require among the following: mammography, prostate antigen, or 24-element blood chemistry, general urine test, RH factor blood test, and blood biometry. The users have one test of their choice per year at no cost, with a limit of up to $1,200.00 MXN. It can be used by any member of the family with the understanding that if any test is used, it cannot be repeated. *Waiting period of 3 months to use this benefit.

Please read the attached terms and conditions document carefully and thoroughly, which is included in the Welcome document for any of your medical assistance memberships. If you have any questions or need clarification, please feel free to contact us.

• Simple and easy, with the Enlaza Medical Assistance Membership, distance is no longer a barrier to taking care of your loved ones. Upon acquiring the membership, you will receive a Welcome document via email containing your membership number. The membership becomes active 24 hours after your payment is received, allowing your loved ones to access all the benefits without delay.

You can cancel any of our services anytime, and do not feel pressured or obligated. We are always here to support you; our priority is your peace of mind. Contact us for mor information.

The representative from the Enlaza Customer Service Center will ask for certain information to verify your identity. This includes your birth date, telephone number, and email address.

You won’t have to pay any deductibles, coinsurance, or additional fees for your children. Please refer to the Terms and Conditions outlined in the Welcome document of your medical assistance membership for more details.